SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of enchantine.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of enchantine.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality, is such a cyal the photo. It has heated light, cold light and combination of both. I love it, I recommend it 100%
Impressions are off scale! Wife was satisfied. About the product, there is a charging wire, 2 lighting options, warm, cold and combined. The reflection in the mirror is clean, not crooked. Elastic bands hold strong. I am very satisfied with the product and highly recommend it to everyone. Thank you very much.
It has 3 shades, white, yellow and both. It has a long enough cable to be able to charge it, excellent I loved it😍
I am in love with this product! It's bright and clear, making touch-ups on the go breeze.
I was a bit skeptical about needing a vanity mirror in my car, but now I can't imagine being without it! The clarity of the mirror is outstanding and the adjustable light settings are perfect for any time of day. It's rechargeable which means no worrying about batteries running out just when you need it most. Plus, its sleek design blends seamlessly with my car interior. Overall, it’s an absolute must-have for anyone who wants to their best on the go!
Top
great functionality
i've using it for weeks now and haven't needed to charge yet. battery life is impressive.
Well received. Thank you.
Wow, this vanity mirror is just perfect for my car The rechargeable feature makes it so convenient. 👍
It seems good quality product.
This little has become an essential part of my daily routine. I don’t know how I ever lived without it!
cool
Absolutely delighted with how easy it was to install; took me less than 10 minutes.
Finally found the ideal solution for last-minute checkups before important meetings 🙌
great
i can finally say goodbye to squinting into tiny compact mirrors while parked 😅
The brightness is excellent
The light on this thing is fantastic - not too harsh or dim but just right!
i like the product
The design fits perfectly with my car interior and doesn't obstruct view when driving. Safety first always!
Great, really good