SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of enchantine.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of enchantine.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great, very cool, all working, easy to calibrate and fly. Only, small, has less wind resistance .Cool camera and features compatible with the value!
It's a great drone, I have taken it on many adventures in a month and still amazed, I took this shot last night in the condo complex I live in, sunset pictures in cities are hard to get, this makes it easy. The camera, the part a most people are interested in is great.
Best satisfaction for the price!! We haven't done the outdoor test yet, but we completed the test drive indoors using a controller and a smartphone. It responds well to fine controls using the joystick, it's very satisfactory.
The difficulty factor is not high for beginners, and it has the effect of increasing stability, providing a God perspective
The performance of the drone is good, I took it to many places
Everything as described. 100% recommended
Excellent, looks good quality
This drone is basically the same as the description, but I didn't expect the video captured by the drone to be so good
The functionality and performance of this product are relatively good
Great drone, works well. I bought this drone to inspect areas of my roof that were not easy for me to get to, I saw some problems on the roof then called a roofing pro. After using it for my roof inspection I turned the drone over to my grandson he enjoys using it.
The quality is very good, the materials are very good, and it is resistant to falling!
I liked the drone the camera a little dark but it is very light and easy to fly
Easy to fly, floats in the air and looks pretty solid.Comes complete with carrying case, batteries and extra blade. The captured pixels are amazing.
The drone is cool, and the ability to display the screen in real time through the device is great.