SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of enchantine.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of enchantine.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This article has been an excellent complement to my desk. Extremely comfortable, I recommend this size since both forearms fit when typing on the computer. I also liked to write by hand. Doesn't stick to the surface like I thought, so it's pretty versatile. Has a non-slip base which makes it even more ideal. As I write this review I use the wrist rest that is rich. I don't know if it really is with memory foam but I can say that it is comfortable and fluffy, but firm at the same time
Nice and squishy, has a grippy backing so it doesn’t slide around
I bought it a few days ago because it hurt my wrist when messing with the computer, and after wearing it for a few days I realized that it doesn't hurt anymore, it's great! Besides being cute and soft it is very cozy, it is perfect for your wrist, perfect for those who work home office or spend a long time on the computer, it comes with a sticker also underneath to stick to the table (sorry for my nail polish, I'll paint it tomorrow🙈)
It is very comfortable and nice, I liked it a lot, I chose it in black so it wouldn't get too dirty.
It's bigger than I thought but my keyboard is small. Quite comfortable and looks lovely
cute
he size is correct and the pad is comfortable.
2nd buy in different color, pretty subtle gentle soft pink, with a hint of light purple (color somewhere between my 2 photos in reality), good price and quality. Good elbow and wrist support, neither too soft not too firm. Cute cloud design. Quite like it. Very easy to wash too.
very comfortable and accurate from the picture, I highly recommend it as a decor and for a gamer girl that wants to make her space slightly more cozy! 🌸
It's so cute, but I'm thinking about buying one more because my brother coves... very satisfied!!
The item is equal to image, extremely comfortable and nice.
I'm happy with it.
I identify the photo, very well done and in good material!
Very satisfied.
Good product , very comfortable for long working hours, recommended
I didn't like it much to play games that need to have a good movement... But for other activities it can serve as a support if you manage to have a good height measure, if it is not unregulated, I wanted it to be a little less tall... Material seems to be good, but it is kind of tough to sink or fluff.
one of the best products for me. it's really helpful
I thought it is very big I thought it would be a little smaller but it's okay the problem is that my table is very thin and ends up making everything tight, you know? No right space to put the handstand, but he is very cute and good to support
Simply Perfect!!! Looked beautiful in my setup and not to mention the quality and comfort for my wrist. Super recommend.
Very well packed, without breakdowns, good quality of the material, protected the plastic of the part that adheres to the surface to prevent slipping and above all very comfortable, with an excellent price, highly recommended
Quality item, quiet the investment, bought the most cloud part, it is very comfortable to wear
Beautiful and soft, I hope it helps me with wrist pain.
Very cute cushion! Exactly as described. I was afraid of the color not being very precise, but it was adequate, really a gray intermediate to black and white. Because it is half rough maybe grab more dirt, but it is relatively easy to sanitize. Comes with rubberized underneath so as not to slide on the table.
It has a comfortable, cuddly texture and is beautiful. The back practically glue, so it does not slip at all.
was bigger than I thought it be.