SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of enchantine.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of enchantine.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ever since I've started using this smartbot, my daily routine has become so much smoother. It's like having a tiny personal assistant that takes care of all the mundane tasks for me The fact that it's Bluetooth enabled is just icing on the cake! Now, I can control everything from my phone without any hassle. It's truly an amazing piece of technology.
Love this smart device! It's user-friendly and has made my life so much easier.👍
I can control everything from my phone, it's like magic!
I'm not usually one for gadgets but this thing? Life-changing!
Wow
bought this on a whim and best decision ever! no more getting up to switch off lights or appliances 😄
efficient
The convenience having everything at your fingertips is unbe with this tool.
i love how i can schedule tasks using the app, makes me feel like i have a personal assistant 👌
A must-have for every home - it’s simple yet sophisticated in function.
This tiny bot packs quite the punch; controlling all my devices effortlessly!
Seriously guys, you need to get one of these. They're incredible!
No more fumbling with switches or buttons - pure bliss thanks to this nifty gadget.
this gizmo is super easy to install and operate – even for someone as technologically challenged as me 🙈
I was skeptical at first about how much this little device could actually do, but boy was I wrong! Thisbot is surprisingly powerful and efficient - controlling all my devices with ease and precision. Its user-friendly interface makes it even more appealing. Plus, being able to schedule tasks in advance? Absolute game-changer! If you're looking for a way to simplify your life, look no further!
Can't believe how much easier this has made my life. Why didn’t I get one sooner?
Impressive
This little wonder-bot makes me feel like I’m living in the future!
It's so small yet so powerful! Controls everything with just a tap on my phone.
definitely recommend it
So compact, yet so effective. It's like having a magic wand!
This little is the best thing I've bought in ages! Life just got easier.
recommend
A tiny device with big capabilities - my home feels smarter already.
Never thought something this small could be so useful! Totally worth it.