SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of enchantine.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of enchantine.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Spectacular, cold and hot foaming, very good purchase
Works great! Very happy after the manual frother wand I used died. Great purchase.
The machines so nice, I was the first to do coffee with a lot of milk. Very good and digestible. A little curious. But OK is Ok
good quality good looking perfect shape fits in hand comes with a spare spinner and ring to control pouring milk and foam
Works perfectly. Quantity for one or two people
Excellent foam working excellent foam Recommend the purchase of the product
Thank you. The package was well packed and delivered without damage. Tried in the work. Performs its function.
Works great
cool
works great, strong and reliable
Excellent, very satisfied.
Great!!!! Really good.
Excellent milk froth neat little machine ……. Just arrived so still getting the hang of it 👌😅 ……… Recommend
Works great. There is an interchangeable beat. Recommend
Meadow product, quiet and high quality. A minute and half two to boiling
look good didnt try yet
Excellent purchase I am very satisfied with the performance Highly recommended
Good quality
working great stylish thanks
I bought a warm latte hammock I bought it because I liked the review, but it's comfortable and it's not very big, but it's also good performance. I 've tried it for the first time, I still need practice, but I think it's good
First of all, warm things are good.
I used first time and the product works overall overall makes a good impression
The noise is low and the cost is good!!
it does work silently. max capacity is a little low for two cups of cappucino.
It's made well and when it's made, it stops working automatically. That's satisfying.