We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of querbo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://enchantine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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I love anything that may help my skin. With that said I purchased this mask because it looked unique and I liked what it says it does. Since receiving it I can now say I LOVE it! It is so very easy to use. First of all it is VERY lightweight. I have been putting it on my face at night while I am reading or watching TV. It sits on my face with no slippage at all and isn't the slightest bit bothersome. It helps my moisturizer to sink in quickly and I enjoy using all 3 of the lights. I think it is very beneficial for my skin and I will continue to use it every night. I do recommend giving it a try.
I had been seeing LED masks growing in popularity so I was excited to give this one a try. First things first, the quality of this mask is amazing! It’s definitely not cheap or flimsy, it’s sturdy and has a nice weight to it. I’m able to do the LED therapy from the comfort of my own home which is nice. After using it for about one week I’m noticing subtle results in the tone of my skin. Remember, with skin treatments nothing happens over night. With continued use you will definitely see results. Happy with my purchase!
My skin feels so SOFT!!!! I was skeptical of the LED mask at first because I never used it before in my life. But I just followed the directions - 15 minutes per day. I used the yellow light mode and literally within a week, I could notice a dramatic improvement in my facial skin. The mask is very easy to use and comforts me when I put it on. Highly recommend it and would definitely buy it again!!
I wanted to try this led mask for a while and I did some research before buying this one. I've been using it when I go to bed every night after thoroughly cleaning my skin. I have melasma and at first I was a bit afraid of trying and getting my face darker but surprisingly it's been helping to clear my skin and making it more soft. It's very easy to charge and comfortable on your face.
I wear mask while working from home and change light settings until I complete the cycle and my skin feels softer and has more elasticity since I started using it
This is reasonably priced and easy to use. I did not want a mask that is strapped around my head. This wears like a pair of sunglasses
It is just right! I tried other face masks that left marks on your face. This one is light with great coverage, but sturdy and well made.
I have seen results but I also started using a night cream and a day cream so I don’t know if it was the light therapy or not but I enjoy using it. It looks cool and it’s pretty simple. Did what I expected and didn’t cost too much.
This is the most convenient LED face shield ! I use it after I apply my nightly products before heading to bed and wear it while I watch my shows.
Noticeable difference in the acne and the overall skin is getting better. Almost 2 weeks of use and better than all the chemicals I was using.
Got this for a gift. They love it and swear by it. They use it every night. Worked well for them so far with no issues. Good quality and value.
It's very tight across my forehead/above my ears. I'm afraid I might break it as I stretch it open to put it on.
Love this product. I’m really into self health and care and this mask w/ 3 different lights help with my self care for my face!
Some sun damage has healed and my skin is plumper with reduction of lines and wrinkles.
I feel like this mask does not emit nearly enough LED light to be effective.
This mask is easy to use. It doesn't hurt your eyes. Very cool to wear and effective
So easy to use! I really like using this product. Definitely recommend.
It does lighten sun damage, very lightweight