SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of enchantine.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of enchantine.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A cool camera, I plan to use it for even vlogs, it is very portable, it has good battery, it records very well in motion and the night vision is incredible. If I recommend it, it is something that you should have if you like to capture the moments.
I am amazed to see the product quality. it is made of hard plastic which is making it a durable product. camera result is good. It has good features and functions and very easy to use buttons. Night vision is also working fine .The only thing that I see requires improvement is the screen resolution that is embedded on this device.
love how clear the footage is with this camera
Even with the highest quality, the documentary quality of the infiltration coverage 1080p 38 hours and 40 minutes of amazing shooting time and long lasting battery based on 256 Gi Memory Card Recommended for anyone who wants to use the context check degree For reference, what does the video codec use? Phone (Android) I don't know what to put on. Pot player (next pot) is possible with PC
Pretty reasonable price compact design Easy to use only need to prepare micro sd card And last extreamly long
It's good.I am satisfied.
This little camera is awesome! The 180° rotating lens gives me the perfect angle every time. 😊
the battery life is impressive, perfect for long trips
The item is good . Money for value. If I add additional attachment then it is going to be more useful
The night vision is fantastic, I can see everything clearly even in complete darkness
It is considered to be a good product. I ordered to use it as a black box for a bicycle. I haven't used it yet, but it's good to make.
good quality
I bought it for bicycle bag!
all the things are described, decent.
having loop recording is a relief, never have to worry about running out of storage space
very good !
It seems to have a longer use time and better picture quality than the existing A22. I can play the file, so I think it will be very useful. I'm looking forward to using it in the future. I will use it well. Spark a lot
Great product, even though it has no stabilizer, recording looks good, only audio or video with audio can be recorded, night mode works well, the thread adjustment clip is a little loose, I recommend the hook clip better.
I bought two and used them all before and after.
the wide-angle view captures everything, nothing gets missed with this camera
I believe it will work well
I ordered this product for use as a body cam or black box on my bicycle. It works well, and it is really small, so I can use multiple cases.
Camera features are good. Glue the Goff mount on the back and use it on the bike.
The image quality is OK and the sound quality is OK. I am very satisfied with this performance at this price. It's not waterproof and the memory chip is open. You have to be careful.
Not bad